Automatic Ticket Creation via Email, Web Forms, and API

Requests from customers or internal users are automatically converted into tickets. Eliminate manual work and reduce errors.

LDAP & Active Directory Integration

Automatically retrieve sender information such as name, department, and role.

Customizable Ticket Forms

Define custom fields based on your business workflow.

OnPremise vs Cloud

You can store your data on your own servers if you wish, or you can use S-easy's cloud servers.

Team and User-Based Ticket Assignment

Tickets can be assigned to a specific team or directly to the responsible user based on defined rules.

Flexible Reporting and Automated Notifications

With S-easy’s advanced reporting interface, analyze your ticket data based on your needs. Create reports by department, customer, priority, status, or time range. Reports can be:

• Scheduled periodically (daily, weekly, monthly)

• Automatically sent to defined email recipients

Ticket Relations

Link tickets to each other to get a clear overview of related tasks and dependencies.

Create Your Teams!

As in daily work life, you can create your teams in Seasy and assign different responsibilities to each team according to their work areas.

E-mail Notifications

Stay informed and informed with email notifications! Create email notifications to keep your Client or Agents informed of upcoming events!

• To the relevant Agents when a new ticket is opened
• To your customer that the ticket he has opened has reached you.
• To your customer when Agent replied the ticket

Measure Customer Satisfaction!

Do not miss Jobs 'buried' customers. When a ticket is closed, you can enable the relevant customer to evaluate the service received, thus increasing customer satisfaction.

Plan Your Periodic Works!

You don't need other programs to remind you of the work you do periodically. Ensure that tickets are opened to relevant teams on a daily, weekly or monthly basis.